Terms & Conditions

CLOUDCCTV
TERMS OF SERVICE
Securizen Saas LLP

Effective Date: 27th April 2026
Version 2.0

1. ABOUT THE TERMS

1.1  Welcome to CloudCCTV. These Terms of Service ("Terms") govern your access to and use of the cloudcctv.app website, the CloudCCTV cloud video surveillance platform, our mobile applications, and any related services made available by us (collectively, the "Services").

1.2  The Services are operated by Securizen SaaS LLP, a Limited Liability Partnership registered in India, owner and operator of the CloudCCTV platform (referred to as "Securizen SaaS", "we", "us", or "our"). Our principal place of business is in Mumbai, Maharashtra, India.

1.3  By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

 If you are subscribing to CloudCCTV as a paid customer, your use is also governed by a separate signed CloudCCTV Service Agreement and the Order Form (Schedule A). In case of conflict between these Terms and a signed Service Agreement, the signed Service Agreement prevails for the matters it covers.

2.  DEFINITIONS

​"Account"  means a registered user account on the Services.

"Authorised User"  means an individual authorised by a Subscriber to use the Services on the Subscriber's behalf.

"Content"  means any data, video footage, images, recordings, alerts, metadata, configurations, or other materials uploaded, generated, or stored on the Services by or on behalf of a Subscriber.

"Service Agreement"  means a separate written agreement (including the Order Form) signed between the Subscriber and us for the provision of the Services.

"Subscriber"  means the entity or individual that has registered for or contracted to use the Services, whether on a free trial, pay-as-you-go, monthly, or annual basis.

"Visitor"  means any person who accesses the cloudcctv.app website without registering for an Account.

3.  ELIGIBILITY AND ACCOUNT REGISTRATION

3.1  You must be at least eighteen (18) years of age and capable of entering into a legally binding contract under Indian law to use the Services. The Services are intended for use by businesses and authorised representatives of businesses, not by individual consumers.

3.2  You agree to provide accurate, current, and complete information when registering an Account and to keep this information up-to-date. You are responsible for safeguarding your Account credentials and for all activity that takes place under your Account.

3.3  You must notify us immediately at sales@cloudcctv.app if you become aware of any unauthorised use of your Account or any other security incident affecting your access.

3.4  We may, in our reasonable discretion, decline to open an Account, suspend an Account, or refuse Service to any prospective Subscriber where we have reasonable grounds to believe such Subscriber may use the Services in violation of these Terms or applicable law.

4.  THE SERVICES

4.1  The Services include cloud-based video recording, storage, AI analytics, multi-camera live view, web and mobile applications, and related features as described from time to time on the cloudcctv.app website and in your Order Form.

4.2  We continuously improve the Services. We may add, modify, or discontinue features. Where a change materially reduces the functionality of a feature you have subscribed to, we will provide reasonable advance notice.

4.3  Service availability target: 99.9% platform uptime measured per calendar month, subject to scheduled maintenance, emergency security patching, force majeure, and matters outside our reasonable control. Service credits for missed uptime are governed by the signed Service Agreement and capped at twenty-five percent (25%) of monthly fees.

4.4  CloudCCTV is a recording, storage, streaming, and analytics platform. It is not a manned monitored security service, an emergency-response service, or a guarantee against any incident at your premises. We do not undertake to detect, intervene in, or prevent any event.

5.  ACCEPTABLE USE

5.1  You will use the Services only for lawful purposes and in accordance with these Terms, your signed Service Agreement, and applicable laws including the Information Technology Act 2000 (and the rules made under it) and the Digital Personal Data Protection Act 2023.

5.2  You will not, and will not permit any Authorised User or third party to:

·  Use the Services to record, monitor, or analyse any individual or location without lawful authority and required notices.

·  Use the Services for any unlawful surveillance, harassment, stalking, or violation of privacy rights.

·  Reverse engineer, decompile, modify, or attempt to derive the source code of the Services.

·  Probe, scan, or test the vulnerability of any system or network connected to the Services without our prior written permission.

·  Introduce malware, scripts, or content intended to disrupt, damage, or gain unauthorised access to the Services.

·  Resell, sublicense, or commercially exploit the Services except under a separate Channel Partner Agreement signed with us.

·  Use the Services in a manner that infringes the intellectual property rights, privacy rights, or publicity rights of any third party.

·  Misrepresent your identity, your affiliation with any person or entity, or your authority to act on behalf of any Subscriber.

5.3  Subscribers are themselves Data Fiduciaries under the DPDP Act in respect of any individuals captured on their cameras or mentioned in their Content. Subscribers are responsible for: displaying lawful notices of CCTV monitoring at their premises, obtaining any consents required from employees, visitors, or other individuals, and complying with sectoral laws (for example, in BFSI, healthcare, or education sectors).

  We provide a separate Camera Signage and Notice Advisory document to assist Subscribers in meeting their notification and signage obligations. This is available on request from sales@cloudcctv.app.

6.  SUBSCRIPTION, FEES, AND BILLING

6.1  All fees, billing cycles, payment terms, and one-time charges are set out in your Order Form and signed Service Agreement.

6.2  All fees are payable in Indian Rupees (INR), exclusive of GST. GST is charged additionally at the rate prevailing on the date of invoice.

6.3  Default billing cycle is monthly in advance. Annual prepayment is available with a discount of 10% on the aggregate annual fees, on the terms set out in the Service Agreement.

6.4  Payment terms: 7 days from invoice date by electronic bank transfer. Late payment of any undisputed amount attracts interest at 18% per annum from the due date until actual payment.

6.5  If undisputed fees remain unpaid for more than fifteen (15) days past the due date, we may suspend the Services. During suspension: cloud recording will cease, portal access will be blocked, and live streaming will be unavailable.

6.6  If overdue fees remain unpaid for thirty (30) days past the due date, the Account will be terminated and all Content (including recordings, metadata, and configurations) will be permanently and irreversibly deleted.

6.7  Pricing is calibrated at INR 95/USD. We reserve the right to revise prices on 30 days' written notice if the USD/INR exchange rate moves more than 5% from this basis.

6.8  Fair Usage and Overage. Each subscribed plan has a stated capacity (number of cameras, daily storage, retention window, AI event volume, and bandwidth) as set out in the Order Form and the published Pricelist. Where actual usage exceeds the stated capacity, the excess will be billed at our then-current pay-as-you-go rates in addition to the regular subscription. We will provide reasonable advance notice of any overage charge in the next billing cycle. We do not automatically switch the Subscriber to a different plan; the Subscriber may, at any time, request an upgrade or change of plan in writing.

6.9  Pass-Through Charges. Where the underlying platform infrastructure provider levies additional charges on us for usage attributable to the Subscriber (for example, additional storage consumption, additional AI processing volume, additional bandwidth, or specialised integrations), those charges may be passed through to the Subscriber at cost or at our then-current published rates, whichever is higher. We will identify any pass-through charge separately on the invoice.

6.8  Fair Usage. Each subscription plan provides for a defined level of streaming bandwidth, recording retention, AI events, and platform features as set out in the plan specification. Where a Subscriber's actual usage materially and consistently exceeds the limits of the chosen plan, our upstream infrastructure provider may charge us for the overage. In such cases: (a) we will not unilaterally change the Subscriber's plan; (b) we will notify the Subscriber of the overage with supporting usage data; (c) the Subscriber may either upgrade to a higher plan voluntarily or accept a pass-through overage charge billed at our actual upstream cost without margin; (d) if the Subscriber neither upgrades nor accepts the pass-through charge within 15 days of notice, we may suspend the Services until the matter is resolved. Spot or short-duration overages within the normal operating range of the platform do not trigger this clause.

7.  YOUR CONTENT

7.1  You retain all rights, title, and interest in and to your Content. We claim no ownership of any Content uploaded to or generated through the Services.

7.2  You grant us a limited, non-exclusive, royalty-free licence to process your Content solely as necessary to provide the Services to you. This includes storage, transmission, processing through AI analytics modules you have enabled, and limited internal access by our authorised personnel for support and incident investigation.

7.3  We do not use your Content for marketing, advertising, or to train external AI models. We do not sell your Content. We do not access your Content other than as described in this Section 7 or as required by law.

7.4  You are responsible for the accuracy, lawfulness, and quality of your Content. You warrant that you have all necessary rights, consents, and lawful authority to upload and process the Content via the Services.

7.5  Content retention is per the storage plan you have subscribed to. Older Content is automatically and irreversibly deleted on a rolling basis at the end of the retention window. On account termination, all Content is permanently deleted.

8.  PRIVACY AND DATA PROTECTION

8.1  Our processing of Personal Data is governed by our Privacy Policy, available at https://www.cloudcctv.app/privacy. By using the Services, you acknowledge having read and understood the Privacy Policy.

8.2  If you are a Subscriber and your use of the Services involves the processing of Personal Data of third parties (such as employees, customers, or visitors captured on cameras), you remain the Data Fiduciary in respect of such Personal Data. We act as a Data Processor in respect of your Content. Our respective obligations are set out in the signed Service Agreement and supplemented by this Section 8.

8.3  Cross-border data transfer: The CloudCCTV platform is currently hosted on tier-1 cloud infrastructure outside India. By using the Services, you consent to the transfer of your Content outside India for the purposes described in our Privacy Policy. We are working with infrastructure partners on India region availability.

8.4  You are responsible for obtaining all consents required from your Authorised Users and from individuals whose Personal Data may be captured by your cameras, including (where applicable) verifiable parental consent for minors and consent for cross-border data transfer under the DPDP Act.

9.  INTELLECTUAL PROPERTY

9.1  The Services, including all software, designs, graphics, text, documentation, and underlying technology, are owned by us or our licensors. You receive only the limited right to use the Services as set out in these Terms and your Service Agreement.

9.2  No right or licence in or to any patent, copyright, trademark, trade secret, or other intellectual property is granted to you by these Terms except as expressly stated.

9.3  "CLOUDCCTV", the CloudCCTV logo, "SECURIZEN", and related trademarks are trademarks of, or used under licence by, Securizen SaaS LLP. You may not use these without our prior written consent.

10. DISCLAIMERS

10.1  THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED EVENTS.

10.2  WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AI ANALYTICS MODULES MAY GENERATE FALSE POSITIVES OR FAIL TO DETECT EVENTS, AND SHOULD NOT BE RELIED UPON AS THE SOLE MEANS OF SECURITY OR SAFETY.

10.3  SUBSCRIBERS ARE RESPONSIBLE FOR INTERPRETING AI-GENERATED EVENTS AND TAKING APPROPRIATE ACTION. WE ARE NOT A MANNED MONITORED SECURITY SERVICE AND DO NOT UNDERTAKE TO DETECT, INTERVENE IN, OR PREVENT ANY EVENT.

11. LIMITATION OF LIABILITY

11.1  TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY THE SUBSCRIBER IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR FREE-TIER OR TRIAL USERS, OUR LIABILITY IS LIMITED TO INR 1,000.

11.2  WE WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.

11.3  WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THEFT, LOSS, INJURY, PROPERTY DAMAGE, OR ANY INCIDENT AT THE SUBSCRIBER'S PREMISES, REGARDLESS OF WHETHER SUCH EVENT WAS RECORDED, MISSED, FALSE-FLAGGED, OR NOT DETECTED BY THE SERVICES.

11.4  THE LIMITATIONS IN THIS SECTION APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. INDEMNIFICATION

12.1  You agree to indemnify, defend, and hold harmless Securizen SaaS LLP and its directors, partners, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) your Content; (d) your failure to obtain required consents and notices for individuals captured on your cameras; (e) any unauthorised use of your Account.

13. SUSPENSION AND TERMINATION

13.1  Suspension. We may suspend your access to the Services without liability if: (a) any undisputed fees remain unpaid for more than fifteen (15) days past the due date; (b) we reasonably believe your use of the Services poses a security or legal risk; (c) you breach these Terms or your Service Agreement materially; or (d) we are directed to suspend service by lawful authority. We will use reasonable efforts to notify you of any suspension.

13.2  Termination for non-payment. If overdue fees remain unpaid for thirty (30) days past the due date, your Account will be terminated and all Content will be permanently and irreversibly deleted.

13.3  Termination by either party. Either party may terminate the Services for convenience by thirty (30) days' written notice. The Subscriber is responsible for downloading any required Content to local storage prior to the effective date of termination, as no platform-side export is available after the Account is closed.

13.4  Termination for cause. We may terminate immediately for material breach that is not cured within fifteen (15) days of written notice, or for any breach that is incapable of cure.

13.5  Effect of termination. On termination: (a) your right to use the Services ends; (b) all outstanding fees become immediately due; (c) all Content is permanently and irreversibly deleted; (d) provisions that by their nature should survive termination (including Sections 7.4, 9, 10, 11, 12, and 16) will survive.

14. FORCE MAJEURE

14.1  Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, network failures, internet failures, third-party infrastructure failures, or strikes.

15. MODIFICATIONS TO THESE TERMS

15.1  We may update these Terms from time to time to reflect changes in our practices, technology, applicable law, or regulatory requirements. The effective date at the top of these Terms indicates when the most recent revision was made. For material changes, we will provide reasonable advance notice through the Services or by email.

15.2  Your continued use of the Services after the effective date of any update constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services and may terminate your Account.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1  These Terms are governed by and construed in accordance with the laws of the Republic of India.

16.2  Any dispute, controversy, or claim arising out of or in connection with these Terms (including its existence, validity, or termination) will first be attempted to be resolved through good-faith negotiation between the parties.

16.3  If the dispute is not resolved within thirty (30) days of written notice of the dispute, it will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted by a sole arbitrator appointed by mutual agreement, or in the absence of agreement, by the High Court of Bombay. The seat and venue of arbitration will be Mumbai. The language of arbitration will be English.

16.4  Subject to Section 16.3, the courts at Mumbai have exclusive jurisdiction in respect of any matter for which arbitration is not the appropriate remedy.

17. GENERAL PROVISIONS

17.1  Entire Agreement. These Terms (together with the Privacy Policy, Cookie Policy, and any signed Service Agreement) constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous communications relating to the same subject matter, except that a signed Service Agreement prevails over these Terms for the matters it covers.

17.2  Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3  Waiver. No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.

17.4  Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or business reorganisation.

17.5  Notices. Any notice under these Terms must be in writing and sent to the email or postal address specified in your Account or, in our case, to sales@cloudcctv.app or our registered office in Mumbai. Notices are deemed received on the date of delivery (for in-person delivery), 3 working days after dispatch (for postal delivery), or on the date of acknowledgement (for email).

17.6  No agency. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between the parties.

17.7  Third-party rights. No person who is not a party to these Terms has any right to enforce them.

18. CONTACT US

For questions about these Terms or the Services, please contact:

Securizen SaaS LLP

Mumbai, Maharashtra, India

Email: sales@cloudcctv.app

Phone / WhatsApp: +91 72180 50050

Website: https://www.cloudcctv.app